Data Security

Multi-Factor Authentication

11.5.5. Recovering the verification

You need the recovery e.g. in case you have lost your device that you use for the verification. In this case, you can log in to the groupware by using the recovery method.

How to log in using a recovery method:

  1. Recovering with a recovery code:

    1. Click on I lost my device in the 2-Step Verification or Select 2-Step Verification Method window.

      In a window, you are asked to enter the recovery code.

    2. Enter the recovery code.

      If you downloaded the recovery code as text file when having set up the recovery method, you can also click on Upload recovery file. Select the text file with the recovery code.

    3. Shortly after, you will receive an SMS with a 4-digit authentication code. Enter this code. Click on OK.

  2. Recovering via an SMS code:

    1. Click on I lost my device in the 2-Step Verification or Select 2-Step Verification Method window.

      In a window, you are asked to enter the recovery code.

    2. Shortly after, you will receive an SMS with a 4-digit authentication code. Enter this code. Click on OK.

Similar actions:

Related topics:

Parent topic: Multi-Factor Authentication